Satisfaction Guaranteed!
We want our customers to be very satisfied. All of our new items come with a 21-day warranty period starting on day the item was shipped. We will replace the defective item(s), provided that they are in stock, within the 21-day warranty period. Customers must return item(s) at his/her own cost. Shipping and handling charges are not refundable. After the 21 day warranty period is over, the manufacturer warranty will take effect. No exceptions. All sales are considered FINAL after the 21 day warranty period.
We will ship replacement items for defectives at no additional cost.
Communication:
We will make every effort to contact you immediately after the auction has ended. If you do not hear from us within 2 days after the auction has ended, please make an effort to contact us. Often times, it is either ISP or email problems that lead to communication problems.
When we receive your payment, email will be sent out to confirm if the delivery address is correct.
If you are paying by direct bank deposit, email will be sent out to let you know the bank deposit information.
When the product is delivered out of our warehouse, you will also receive corresponding confirmation email.
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We try to answer all our emails. Due to the high volume of emails, it will normally take up to 24 hours to answer your email. Please kindly understand that due to time zone differences between countries, we can only answer our emails when the office is open. 